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Manager, Product Support/Repair

Job Description SummaryThis person oversee the operations of multi-state field service team that supports BD clients Pyxis med dispensing and Alaris infusion products.
Job Description
This person would ideally be located in Southern Michigan or Northern Ohio.
Job Title: Mgr, Product Support/Repair
Accountabilities:
The Field Service Manager is responsible for managing field service group activities for the region to support the company business objectives associated with the service of the CareFusion product lines. The Field Service Manager is also responsible for customer satisfaction in the region. Home-based position with travel. This position is accountable for:
Sets schedules for preventative maintenance and on-call schedules.
Manages the long-term objectives of personnel in the group and establishes performance goals for them to meet. Sets individual development plans with his/her direct reports.
Primary escalation point for employees and customers. Monitors and addresses site issues, communicating directly with customers
Supports the sales process; frequently interacts with other group managers to review business objectives and establish goals
Enforces service policies and procedures
Fiscally responsible for all business expenses including 3rd party vendor cost, parts cost, travel, service technician overtime, fleet cost
Manages technical issues requiring the intervention of the Technical Service Center (TSC) or Engineering.
Manages third party service providers to plan
Manages service vehicle fleet
Qualifications:
Bachelor of Science degree in a technical discipline or equivalent is preferred. An Associates of Science Degree with substantial related experience may be substituted
5 years management/supervisory experience or experience leading projects or teams
Field service management preferred
Experience with CareFusion products preferred.
Considerable decision making capability
Sensitivity to accuracy and timeliness
Ability to train and evaluate support staff.
Proficient in group presentation
Home-based position with travel. This person would ideally be located in Missouri or Kansas.
LI-KH1
Primary Work LocationUSA CA - San Diego Bldg A&B
Additional Locations
Work Shift



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